At Flower Delivery Oxford, we take great pride in delivering the freshest flowers across Oxford and surrounding areas. As your trusted local florist, we guarantee the quality and freshness of every arrangement, ensuring our blooms reach your doorstep in pristine condition. Our commitment to service extends to all households and businesses, with a dedication to customer satisfaction and premium floral standards.
Our professional team takes every precaution to ensure each bouquet is carefully packed and delivered. However, if your flowers arrive damaged or not as ordered, we want to make things right as quickly as possible. Please inspect your order upon arrival. If you notice any issues such as wilted, bruised, or broken flowers, contact us within 24 hours of receipt. To help us resolve your concern, we may request photos of the damaged bouquet and packaging.
We guarantee that our flowers arrive fresh and vibrant. Under normal conditions, our bouquets should remain beautiful for a minimum of 5 days from delivery, provided care instructions are followed. Should your flowers exhibit signs of poor freshness within this time frame, please let us know immediately. We are committed to maintaining our reputation as Oxford’s preferred florist for long-lasting, top-quality blooms.
If your order is damaged on arrival, fails to meet our freshness guarantee, or is not as described, you may be eligible for a full or partial refund, or a replacement arrangement. Our team will assess each claim individually and work to resolve it promptly. In most cases, we will offer the option of either a replacement bouquet (delivered to you or your recipient at the earliest opportunity) or a refund, depending on your preference and the specific circumstances. Please reach out to us with your order details and supporting information so we can assist you as swiftly as possible.
Your satisfaction is extremely important to us. If you wish to make a complaint regarding your order, our flowers, or our service, we encourage you to contact us as soon as possible. Our team will listen to your feedback and respond promptly to resolve any issues. We aim to respond to all complaints within 2 business days and will keep you updated throughout the resolution process. Your constructive comments help us to continually improve our services for all customers in Oxford and the surrounding community.
As a local Oxford florist, we know how important it is for flowers to arrive on time and in perfect condition, whether for a household celebration, corporate event, or heartfelt gesture. We are dedicated to serving our neighbours with honesty, care, and a focus on lasting freshness. Thank you for trusting Flower Delivery Oxford to deliver smiles across the city. Your peace of mind is our promise.
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