Welcome to the Terms & Conditions for Flower Delivery Oxford. These terms set out the foundation upon which Flower Delivery Oxford (“we”, “us”, “our”) provides flower delivery services to customers throughout Oxford and its surrounding areas. By placing an order for flower delivery via our online platform or over the phone, you (“the customer”, “you”, “your”) agree to be bound by these terms and conditions. Please read them carefully before placing your order as they explain important legal rights and obligations.
These Terms & Conditions are applicable to all customers arranging flower deliveries to addresses within Oxford and its immediate surrounding areas. We are committed to providing a dependable and transparent online flower delivery service tailored for the Oxford region, with all transactions and services governed by the details described in this document.
To place an order for flower delivery in Oxford, you must:
After you place your order, you will receive an order confirmation via our website or to your provided contact details. This confirmation is an acknowledgment of receipt of your order. Please note that the contract for sale is only formed when we dispatch the ordered flowers to your chosen delivery address.
While we endeavour to supply your chosen arrangement, all our flower products are subject to availability. In certain circumstances, seasonal variations or supply issues may mean a particular bloom or accessory is unavailable. We reserve the right to substitute similar items of equal or greater value and quality without prior notice, ensuring the final arrangement maintains the style and character pictured. We will attempt to contact you should a major substitution be necessary.
We offer multiple secure payment options, which may include major credit/debit cards and other online payment methods. Payment in full is required prior to order processing and dispatch. Prices listed on our website include VAT and are stated in Pound Sterling (£), unless otherwise noted.
Upon receipt of payment, we will process your order for delivery to Oxford or the specified surrounding area. Should payment fail or be reversed, we reserve the right to withhold or cancel your flower delivery until full payment is received.
Promotional offers or discount codes must be entered at checkout and cannot be applied retrospectively after your order has been confirmed. Offers may be subject to additional terms and can be withdrawn at our discretion.
We provide delivery services for Oxford and the immediate surrounding areas, with available dates and times displayed at checkout. While we endeavour to deliver on your requested date, delivery times are not guaranteed due to factors outside our control. We recommend placing your order in advance to secure your preferred date, especially during peak periods such as Valentine’s Day, Mother’s Day, and festive seasons.
Should we be unable to complete delivery due to incorrect address details, recipient unavailability, or factors beyond our control, we will attempt to contact you for further instructions. In some instances, flowers may be left with a neighbour or in a safe location, or a card may be left for the recipient with instructions for collection or redelivery. Additional delivery attempts may incur extra charges.
You have the right to cancel or amend your order, subject to the following conditions:
Due to the perishable nature of flowers, the standard statutory right to cancel under UK consumer law (The Consumer Contracts Regulations 2013) does not apply to orders for perishable goods, including most of our floral arrangements.
If you have a concern regarding the quality, freshness, or suitability of your flower delivery in Oxford, please notify us within 24 hours of receipt. Photographic evidence may be requested to assist with quality investigations. Where justified, we may offer a replacement or refund at our discretion. Claims made after 24 hours may not be eligible due to the perishable nature of the products.
We cannot accept returns for personalised or custom orders unless the product is found to be defective or not as described.
It is your responsibility to provide accurate recipient details and to ensure that someone is available at the delivery address to receive the flowers. Inaccurate information or recipient unavailability that leads to failed delivery may incur additional charges or result in non-delivery, for which we are not liable.
Upon receipt, it is the recipient’s duty to care for and maintain the flowers. We are not responsible for deterioration of flowers after delivery due to recipient handling or environmental conditions.
Flower Delivery Oxford is committed to delivering high-quality products and services. However, to the extent permitted by law, our liability for any claim, loss, damages, or expense resulting from our service (whether direct, indirect, or consequential) is limited to the price of the relevant goods or services supplied.
We are not liable for:
Nothing in these terms and conditions will limit or exclude our liability for death or personal injury resulting from our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable UK law.
Your privacy and the security of your personal information are of the utmost importance to us. We process and store your data in accordance with UK data protection laws, including the Data Protection Act 2018 and the UK General Data Protection Regulation (GDPR). Personal data collected during the order process is used solely for the purposes of fulfilling your flower delivery in Oxford and for related communication. We do not share your details with unrelated third parties.
All content on our website, including photographs, text, graphics, and logos are the intellectual property of Flower Delivery Oxford or its licensors. No part of this website or its content may be reproduced, distributed, or modified without prior written consent.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them or the subject matter (including non-contractual disputes or claims), are governed by English law. The courts of England will have exclusive jurisdiction to settle any disputes relating to these terms. All transactions for flower delivery Oxford will be deemed to have been made in Oxford, England, regardless of the location of the customer at the time of ordering.
We may update these Terms & Conditions from time to time, with updated versions published on our website. Your continued use or orders for flower delivery in Oxford following any changes indicates your agreement to the revised terms. Please review them each time prior to placing an order.
If you have any questions regarding these Terms & Conditions or your flower delivery order, please refer to the FAQ section on our website or contact our customer service team.
These Terms & Conditions constitute the entire agreement between you and Flower Delivery Oxford in relation to your purchase and delivery of flowers. No other statements, representations, or agreements shall have any effect, unless expressly agreed in writing by us. If any provision of these terms is found to be invalid or unenforceable by a competent authority, the remaining provisions will remain in full force and effect.
We value your custom and look forward to providing an excellent flower delivery service in Oxford and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Oxford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Oxford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
